Return and Refund Policy
Cancellations & Refunds: At Bandsaw Direct we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge
If you have questions, please send an email to support@usbandsawdirect.com or call us at +1 (844) 506-4160
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (844) 506-4160, the chat in the bottom right, or email support@usbandsawdirect.com any time.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.